21 Jul Team Insights: featuring CEO, Giuseppe Carollo
In our latest team insights, we caught up with our CEO, Giuseppe Carollo, to learn more about his career, inspirations, highlights and achievements. Giuseppe also shares his passion for helping others with his volunteering with the Australian Coast Guard and Carollo Horton’s support of The Sixth Child Charity.
Tell us a bit about Carollo Horton and how you feel now being CEO of the family business?
For over 30 years, Carollo Horton & Associates has been serving the insurance needs of pharmacies, businesses and everyday Australians. Founded in 1989 by Tony Carollo and Ross Horton, we’re committed to delivering quality service through our partnerships with the best Australian and international insurers and underwriters. Our focus is on helping our clients protect their businesses, assets and lifestyles – with tailored insurance solutions and advice based on their individual needs.
My career journey started in the family business as a teenager before setting off to complete a Computer Science degree and firstly, forging a career in the oil industry. After 17 years in the oil industry I decided it was time to return to Carollo Horton where I could share all my learnings from my global experience.
Having grown up in the family business and being the second-generation insurance broker, I have an appreciation and respect for the business my family have built over the last 30 years and all the clients and communities they have supported along the way. I am really looking forward to what we can achieve for the future, as I have a motivated and skilled team who respect each other and put the clients first. We will continue to be an insurer of choice for pharmacists and pharmacy businesses through our innovative approach and flexibility in our insurance packages.
What was the inspiration for setting up the business?
When Tony Carollo and Ross Horton set up the business in 1989, there was only really one insurer for the Australian pharmacy industry. Their vision was to be the insurance broker of first choice for the industry. This was supported by a mission to provide differentiation by listening to clients’ needs, evolving offerings as their needs changed and having a primary focus on service.
What type of clients do you work with?
Historically we worked with pharmacy owners and pharmacists across Australia. More recently we have diversified as our pharmacy clients recommend their non-pharmacy friends to contact us for their insurance needs. It’s such a lovely complement to have an existing client refer to another!
We know you have recently celebrated 30 years in business, what has been your biggest highlight/ achievement?
Over my time with Carollo Horton, I have enjoyed many highlights along the way. One of the recent achievements and one the team and I are proud of is we were the first to release an affordable cyber insurance product for the pharmacy industry when the Privacy Act changes were announced a few years ago. Over the last few years, the amount of personal data pharmacists have had to deal with has steadily increased. Between Privacy Act changes, My Health Record, Telehealth and e-prescriptions there is an increased onus on the pharmacist to ensure data security and manage the risks, and deal with any issues that occur. This cyber insurance product has now further evolved into a full cyber package which includes business interruption and cover for hacking.
What’s your top tip for business success?
Simply – write a list, put priorities on it and then work through it. And don’t be afraid to change it as you go!
Tell us about your role as the Flotilla Commander of the Carrum Coast Guard?
I was recently voted to be the Commander of the Carrum Coast and it’s a real honour. I work with an amazing volunteer committee who are working hard to ensure safety at sea. We are responsible for a slice of Port Philip Bay which includes the busiest boat ramp. As the leader, my focus is primarily on the safety of the team and achieving this by the correct training, knowledge and following our processes. When on holidays in Queensland I also spent time on the water with other Coast Guard branches and it was great to see all the same standardised processes in action there too. Coast Guard is run entirely by volunteers so if anyone is interested in finding out more contact me or visit their website here.
Carollo Horton is a supporter of The Sixth Child charity. Can you tell us a bit about them and how you support them?
At Carollo Horton we are pleased to be supporting The Sixth Child Charity who are doing amazing work to enhance the lives of disadvantaged children in the community. The Sixth Child is a small grassroots charity who don’t receive any Government funding and rely on support from the business community. For The Sixth Child to be able to operate and do the important work they do, they are required to have insurance cover. By supporting them with all their insurance cover needs, they are fully covered to safeguard their operations from public liability to volunteer insurance. This support means they can direct more funds into educational supplies and other community projects than on operating expenses. The Sixth Child is entirely volunteer run. If you would like to know more about The Sixth Child Charity and the amazing work they do, visit their website here.
What’s next for Carollo Horton?
Our business is expanding to meet our growing client base and so is our insurance products. We have some great new products in the works, so look out for more information on these coming soon!
For more information on our pharmacy and business insurance visit the website here.
Giuseppe Carollo is the Chief Executive Officer (CEO) of Carollo Horton & Associates. He leads a team that has substantial industry knowledge and expertise that provide pharmacy and business clients with comprehensive advice and appropriate risk management, and insurance solutions across Australia.
Giuseppe is an accomplished insurance industry expert and an internationally experienced business executive. He has renowned success in leading and building strong teams and cultures built on a foundation of trust and transparency.
From his extensive global business experience working in the oil industry to a life-long involvement in the insurance industry, he is always looking to provide the best possible solutions for client delivery. His desire to helping others achieve their goals and the positivity he instils in others has seen him build highly productive and cooperative teams.
He holds a Computer Science Degree, is a Project Management Institute (PMI) certified project manager, an affiliate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and a Certified Insurance Practitioner (CIP).
Giuseppe has enjoyed his life journey so far, both personally and professionally and has met many wonderful people that have inspired him along the way.